RETURNS 

We hope you love and enjoy your new clothes, but if something’s not quite right, we have a fuss free returns policy.

All you need to do is send your purchase back to us within 30 days of receiving it, for an exchange or refund. Returns are FREE for anyone returning items from within the UK, just send us back the item with proof pf posting and we will reimburse you the cost within 7 working days.

If you have ordered online or over the phone you will have received a delivery note which is also your returns form, please fill this in and return along with your returned items.

If your return parcel exceeds 380mm x 290mm x 80mm (this is the size of the box you received with your items in) please contact us as your free postage label may not be eligible.

Unfortunately, we are not currently able to cover the costs of any returns from outside the UK.

Please make sure your return is sent back to ourselves in the original packaging with all the labels included.

If you have given us an email address we will send you an email confirmation to let you know that your refund or exchange has been processed.

EXCHANGES

If you have ordered online or over the phone you will have received a delivery note which is also your returns form, please fill this in and return along with your returned items. For an exchange you will also need to complete the Exchanges Information section fully, and please include new delivery information if your return address differs from the original delivery address.

Please make sure your return is sent back to ourselves in the original packaging with all the labels included.

If you have given us an email address we will send you an email confirmation to let you know that your refund or exchange has been processed.

If your exchange item is not available we will automatically process a refund for you OR we may contact you and provide you with an alternative product.

Please note: We can only refund or exchange items bought directly from the website.

REFUNDS

Card Refunds

If you originally paid directly with a credit or debit card, your refund will be processed back into this card’s account. From the point you receive your refund confirmation email it can take between 3-5 working days to clear back into your bank or credit card account.
If the card you originally paid with has since expired, we will automatically refund you via a cheque which will be posted to your invoice account unless otherwise advised.

PayPal Refunds

If you paid through PayPal but used your debit or credit card, your refund will go back into that card’s account, this usually takes between 3-5 working days, but can take anywhere up to 30 days.
If you paid using your bank account, or PayPal balance, your refund will come back to your PayPal balance.
Please make sure your PayPal details are kept up to date to avoid any issues.

Voucher or Promotional Code Refunds
If you paid for your order using a gift voucher or promotional code we may either offer you an exchange for items for the same value, or issue you a new promotional code that can be redeemed online.

PRESS

For all press enquirers please contact our PR agency;

MK-PR: www.mkthingshappen.co.uk

Contact: Ashlea McConnell

Email:  ashlea.mcconnell@mkthingshappen.co.uk

Phone: 0114 275 6784